Minority Health Archive

Crossing The Language Chasm: An in-depth analysis of what language-assistance programs look like in practice.

Brach, Cindy and Fraser, Irene and Paez, Kathy (2005) Crossing The Language Chasm: An in-depth analysis of what language-assistance programs look like in practice. Health Affairs, 24 (2). pp. 424-434.

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Abstract

The quality of communication between patients and clinicians can have a major impact on health outcomes, and limited English proficiency can interfere with effective communication. More than ten million U.S. residents speak English poorly or not at all, constituting a language chasm in the health care system. This paper reviews the evidence on the link between linguistic competence and health care quality and the impact of particular language-assistance strategies. Drawing on the experiences of fourteen health plans that have been at the forefront of linguistic competence efforts, we identify lessons for plans, purchasers, policymakers, and researchers on ways to improve the availability and quality of interpreter services.


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Item Type: Article
Additional Information: Access to full text is subject to the publisher's access restrictions.
Uncontrolled Keywords: language chasm, language, language-assistance, English proficiency, linguistic competence
Subjects: Practice
Practice > interventions
Practice > service
Related URLs:
Depositing User: Kismet Loftin-Bell
Date Deposited: 01 Apr 2011
Last Modified: 08 Jun 2011 10:38
Link to this item (URI): http://health-equity.pitt.edu/id/eprint/273

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