Minority Health Archive

DISPARITIES IN PATIENT EXPERIENCES, HEALTH CARE PROCESSES, AND OUTCOMES: THE ROLE OF PATIENT–PROVIDER RACIAL, ETHNIC, AND LANGUAGE CONCORDANCE

Cooper, Lisa A and Powe, Neil R (2004) DISPARITIES IN PATIENT EXPERIENCES, HEALTH CARE PROCESSES, AND OUTCOMES: THE ROLE OF PATIENT–PROVIDER RACIAL, ETHNIC, AND LANGUAGE CONCORDANCE. Discussion Paper. The Commonwealth Fund.

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Abstract

Ethnic minorities are poorly represented among physicians and other health professionals. In what is called “race-discordant” relationships, patients from ethnic groups frequently are treated by professionals from a different ethnic background. The research reviewed here documents ongoing racial and ethnic disparities in health care and links patient–physician race and ethnic concordance with higher patient satisfaction and better health care processes. Based on this research, the authors issue the following recommendations: 1) health policy should be revised to encourage workforce diversity by funding programs that support the recruitment of minority students and medical faculty; 2) health systems should optimize their providers’ ability to establish rapport with minority patients to improve clinical practice and health care delivery; 3) cultural competency training should be incorporated into the education of health professionals; and 4) future research should provide additional insight into the mechanisms by which concordance of patient and physician race, ethnicity, and language influences processes and outcomes of care.


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Item Type: Report Document or other Monograph (Discussion Paper)
Uncontrolled Keywords: disparities, patient experience, health care processes, patient-provider concordance, racial, ethnic, language
Subjects: Health > Health Equity > Access To Healthcare
Health
Health > Disparities
Practice
Related URLs:
    Depositing User: Kismet Loftin-Bell
    Date Deposited: 25 Oct 2005
    Last Modified: 18 Apr 2011 07:43
    Link to this item (URI): http://health-equity.pitt.edu/id/eprint/308

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